What Seth Godin said about Exit, Voice, and Loyalty...

In 2018, Seth recommended "Exit, Voice, and Loyalty" by Albert Hirschman and said...

Voice is an expression of loyalty. Voice is not merely criticism, it might be the contribution of someone who has the option to walk away but doesn't.

Albert Hirschman explains how this overlooked mechanism of the world works.

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What others thought about "Exit, Voice, and Loyalty"

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Average Rating:

4.1 rating based on 603 ratings (all editions)

ISBN-10: 0674276604
ISBN-13: 9780674276604
Goodreads: 149033

Author(s):Publisher: Harvard University Press
Published: 2/1/1972

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, "exit," is for the member to quit the organization or for the customer to switch to the competing product, and the other, "voice," is for members or customers to agitate and exert influence for change "from within." The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, "having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of 'unhappy' top officials to resign over Vietnam, I decided to let myself go a little."
 

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