What Seth Godin said about High-Tech, High-Touch Customer Service...

High-Tech, High-Touch Customer Service by Micah Solomon

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Author: Micah Solomon
Other books by Micah Solomon
ISBN: 0814417906
ASIN: 0814417906
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Category: Marketing
More books Seth recommended in 2012

In 2012, Seth recommended "High-Tech, High-Touch Customer Service" by Micah Solomon and said...

It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book.

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What others thought about "High-Tech, High-Touch Customer Service"

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Average Rating:

3.8 rating based on 103 ratings (all editions)

ISBN-10: 0814417906
ISBN-13: 9780814417904
Goodreads: 13794277

Author(s):Publisher: AMACOM
Published: 5/23/2012

STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology." 

SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book."

"Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University School of Management

HONORS RECEIVED : -SETH GODIN's "Must-Read Reading List,"Late Spring 2012   -CIO Magazine: "Must-read, Summer 2012" -Readitfor.me:"The 8 new business books you need to read NOW"

In an age of social media, smartphones, self-service, and six-second attention spans, High-Tech, High-Touch Customer Service throws your business a lifeline. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment--lashing out at those that don't.  Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive--and thrive. And  High-Tech, High-Touch Customer Service  spells out surefire strategies for success in a clear, entertaining, and practical way. Discover:  * Six major customer trends and what they mean for your business  * Eight unbreakable rules for social media customer service  How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content  * The rising power of self-service--and how to design it properly  * How to build a company culture that breeds stellar customer service ?

High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide--online and off.
 

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